Privacy Policy & Terms of Use
This page explains how Broadview Recovery protects your information and the terms that govern use of our website.
Privacy Policy
Effective Date: 8/1/2025
Last Updated: 81/1/2025
Broadview Recovery (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of individuals who visit our website, engage our services, or disclose personal information to us. This Privacy Policy explains how we collect, use, disclose, and protect your information.
1. Compliance with HIPAA and Federal Confidentiality Laws
Because we are a licensed substance use disorder treatment provider, Broadview Recovery is subject to the Health Insurance Portability and Accountability Act (HIPAA) and the Confidentiality of Substance Use Disorder Patient Records Regulations (42 CFR Part 2). We treat all client health information as strictly confidential and only disclose it as permitted or required by law.
2. Information We Collect
- Personal Information: name, phone number, email address, mailing address, date of birth, insurance details.
- Health Information: medical history, substance use history, treatment goals, or information you choose to provide in forms.
- Technical Information: IP address, browser type, device information, and usage data (via cookies or analytics tools).
3. How We Use Your Information
- Verifying insurance coverage and determining eligibility for services.
- Providing treatment, coordinating care, and communicating with you.
- Responding to inquiries or requests submitted through our website.
- Improving website performance and user experience.
- Complying with legal and regulatory requirements.
4. Confidentiality of Patient Information
We do not disclose health information without your written consent, except where required by law (such as in medical emergencies, mandated reporting, or court orders). Your information will not be shared for marketing or advertising purposes without your explicit permission.
5. Cookies and Website Analytics
Our website may use cookies and third-party tools (such as Google Analytics, Google Ads, or Facebook Pixel) to measure traffic and engagement, improve website functionality, and provide relevant ads based on user behavior. You may disable cookies in your browser settings.
6. Insurance Verification Forms
When you submit insurance information through our online forms, the information is encrypted and securely transmitted. It is only used for verifying benefits and eligibility and is never sold or disclosed to unauthorized third parties.
7. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or misuse.
8. Your Rights
- Request access to your records.
- Request corrections or amendments to your records.
- Withdraw consent for disclosures (where applicable).
- File a complaint if you believe your privacy rights have been violated.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
10. Children’s Privacy
Our website is not directed toward children under 13. We do not knowingly collect personal information from children.
11. Contact Us
Broadview Recovery
2009 69th Street
Lemon Grove, CA 91945
Phone: (619) 805-5105
Email: admin@broadviewrecovery.com
Terms of Use
Effective Date: 8/1/2025
Last Updated: 8/1/2025
Welcome to the website of Broadview Recovery (“we,” “our,” “us”). By accessing or using this website (the “Site”), you agree to be bound by these Terms of Use. Please read them carefully.
1. Purpose of This Site
The content on this Site is for informational and educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. If you are experiencing a medical or psychiatric emergency, call 911 immediately.
2. No Medical Advice
Nothing on this Site should be interpreted as establishing a patient-provider relationship, offering individualized medical or psychiatric treatment, or replacing the advice of a licensed healthcare professional.
3. Eligibility to Use This Site
By using this Site, you confirm that you are at least 18 years old or are accessing the Site with the involvement of a parent or guardian.
4. Intellectual Property Rights
All content on this Site—including text, graphics, logos, photos, videos, and design elements—is the property of Broadview Recovery or its licensors. You may view or print material for personal, non-commercial use. You may not copy, distribute, modify, or use content for commercial purposes without our prior written consent.
5. User Conduct
When using our Site, you agree not to post or transmit harmful, unlawful, or inappropriate content; attempt to gain unauthorized access to the Site or its systems; or misrepresent your identity or affiliation.
6. Privacy
Your use of this Site is also governed by our Privacy Policy. Please review it to understand how we handle your personal information.
7. Links to Third-Party Websites
This Site may contain links to third-party websites. We do not control, endorse, or assume responsibility for the content or practices of any linked sites.
8. Disclaimer of Warranties
The Site is provided “as is” and “as available.” We make no guarantees about the accuracy, reliability, or availability of the Site. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of Liability
To the fullest extent permitted by law, Broadview Recovery and its affiliates shall not be liable for any damages arising from your use of the Site, including direct, indirect, incidental, consequential, or punitive damages.
10. Indemnification
You agree to indemnify and hold harmless Broadview Recovery, its employees, and affiliates from any claims, damages, or expenses resulting from your violation of these Terms.
11. Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict of law principles.
12. Changes to These Terms
We reserve the right to update or modify these Terms of Use at any time without prior notice. Updates will be posted on this page with a revised effective date.
13. Contact Us
Broadview Recovery
2009 69th Street
Lemon Grove, CA 91945
Phone: (619) 805-5105
Email: admin@broadviewrecovery.com